ServiceTasker Canada Privacy Policy

1. Who We Are

ServiceTasker Canada operates the ServiceTasker platform—a marketplace connecting customers with tradespeople. We are the controller of the ServiceTasker data and maintain everything to follow Canadian privacy laws.

2. Applicable Laws

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws in BC, Alberta, and Quebec. We follow fair information principles, including accountability, transparency, and data minimisation.

3. What Data We Collect

• Account Details: Name, email, phone, and postal code for registration and communication.
• Tradesperson Information: Business name, license or certification, insurance, and verification documents
• Job Information: Task descriptions, job categories, and locations to match customers with tradespeople.
• Usage & Technical Data: IP addresses, device/browser data, cookies, and analytics to understand platform usage and improve service quality.
• Communications: Messages between users, support inquiries, and reviews customers leave after jobs are done.

4. How We Use Your Data

We process your data to:

• Provide and manage your account on our platform.
• Match job requests to tradespeople effectively.
• Verify tradespeople's identity and credentials for safety.
• Improve service functionality, new features, and user experience (your usage informs our updates).
• Inform you about updates, offers, or policies, if you’ve opted in. We don't share personal data externally without consent unless legally required (e.g., for fraud prevention).

5. Consent & Collection Principles

We only collect data that’s necessary and obtain meaningful consent—either explicit or implied, depending on the context. For sensitive data, we always ask for explicit permission first.

6. Third-Party Sharing

• Service Providers: Hosting, messaging, analytics services supporting our platform's operations.
• Other Users: When required, we share details like job information with tradespeople you approach.
• Law Enforcement or Legal Authorities: Only when required by law, such as fraud investigations.
• Anonymous Data: Aggregated and anonymised for internal reporting or platform improvements.

7. International Data Transfers

Your data may be stored or processed outside Canada. We ensure such transfers comply with privacy laws through contractual safeguards or equivalent protections.

8. Cookies & Tracking

We use cookies for:

• Essential Functionality: Required to log into your account.
• Performance & Analytics: Help us understand platform usage.
• Marketing (with consent): To deliver relevant promotions. You can control or disable cookies in your browser settings. If you're unsure, we provide guided options on the Platform.

9. Your Privacy Rights

You can:

• Access the personal data we hold about you.
• Correct any inaccuracies.
• Delete your account and associated data, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Restrict or port your data in a structured format.
• Object to certain processing activities. To exercise any of these rights or lodge a privacy inquiry, email: privacy@servicetasker.ca

10. Data Retention

We retain your data for as long as necessary to provide services, comply with legal obligations, resolve disputes, or follow our internal policies. After that, we securely delete or anonymise the data.

11. Security Measures

Our Platform is secured with industry-standard encryption, secure access controls, regular audits, and Privacy by Design practices—meaning privacy safeguards are built into our systems from the ground up.

12. Data Breach Protocol

In case of a breach that risks user privacy, we’ll notify affected users and the Privacy Commissioner of Canada promptly, following legal requirements.

13. Children’s Privacy

ServiceTasker is intended for users aged 18 and up. We do not knowingly collect data from minors. Any such data received will be promptly deleted.

14. Updates to This Policy

We may update this Privacy Policy as laws evolve or platforms improve. The latest version will always be online, with a “Last Updated” date. For critical changes, we may notify users directly.

15. Contact Us

For privacy questions, data access requests, or concerns:

Email: privacy@servicetasker.ca

We aim to respond to privacy inquiries within 1–2 business days.